VIP PowerNet is a shared hosting service provider. Due to security reasons within a shared hosting environment, you will not be able to access your account using Telnet, SSH, SFTP (SSH File Transfer Protocol) or SCP (Secure CoPy).
You will be able to access your account using FTP access. Details on how to publish your website using FTP can be found at the Tech Support Tutorial.
When you are using the FrontPage Extensions service or have FrontPage Extensions enabled, your publishing method will be different. You will be using the HTTP method to publish to http://www.yourdomain.com, instead of the FTP method of publishing your files to ftp://ftp.yourdomain.com.
Your web files should be transferred to VIP PowerNet web servers through FTP (File Transfer Protocol). We have created a graphical tutorial page to walk you through the process. More information can be found at our FTP Tutorial Section.
401 This service not accepting users now, goodbye.
This means that the FTP server is congested and refusing connections. Please retry FTP again later.
431 Log-on unsuccessful. User and/or password invalid.
This means that you may have entered the wrong user id and or password. Please check that the user id and pw you are using is correct.
450 FTP: File not found.
This means that the file you requested cannot be found. Ensure the filename is correct or try looking in a different directory.
451 FTP: File access denied to you.
This means that access to reading, moving renaming or deleting this file is restricted to you. If this is a file that you should be able to access, please report to our support staff.
453 FTP: File transfer incomplete, insufficient storage space.
This means that you have used up your web storage capacity. Either delete some unnecessary content or make a request to upgrade storage space to us.
454 FTP: Cannot connect to your data socket.
This means that you are probably behind a firewalled network and it may be blocking FTP access. Please disable the firewall or contact your system administrator.
500 FTP: Command not recognized.
This means that you have tried to use an invalid command. Please check that the command that you are using is correct.
530 FTP: Not logged in.
This means that you have not logged into the FTP server. Please login to the FTP server.
When you first upload your site you need to replace our index.htm file with your default page (please name it as index.htm), otherwise our under construction page will remain the default. Make sure you are using all lower case letters when naming your index.htm page.
SSH also known as Secure Shell provides secure logon for Windows and Unix clients and servers. It works like telnet, but SSH replaces telnet, ftp and other remote logon utilities with an encrypted alternative.